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ONLINE RETURNS POLICY If you want to return your order, you’re in the right place. What you need to do depends on what you bought, why you want to return it and where you are, so please select the link below that applies best to you. GOODWILL RETURNS POLICY
- It is important to us that you are happy with your BlackDustWebsite purchase. If you are not entirely happy with your purchase, you have 14 days from your date of purchase, to return your item to us.
- The following items may not be returned for refund or exchange, unless faulty: items with a security or hygiene seal or label, if the seal or label is broken, or has been tampered with (including earrings, underwear, swimwear, fragrance and toiletry products) or made to order items.
- We can exchange clothing and accessories for a different size or colour. However, if you want a different item, please return your item to us for a refund and place a new order.
- If your requested replacement item is out of stock in the size or colour you have requested, a refund will be processed instead.
- If the price of the replacement item is different from your original product, we will apply a credit, or contact you to obtain the additional payment as appropriate.
- In case of part return of a multi-buy set, or similar discount, the promotion will be void and you will be refunded proportionately according to the value of goods kept.
- All items must be returned unused and in a fully resalable condition, with swing tags attached if possible. Please take care not to damage, scratch or mark any items, particularly delicate and leather items when examining them.
- All itemsthat delicate and leather items, should be wrapped carefully, in their original protective packaging where possible, to prevent damage during return shipping. BlackDust does not accept responsibility for any damage to which occurs during return shipping.
- BlackDustreserves the right to deduct amounts from refunds, up to the full value, where unwanted items show signs of use or unreasonable handling and are deemed not to be resalable.
- You will receive a confirmation email once your return has been processed. Please allow up to 10 working days for your refund to be processed, although note that this may increase during busy periods, such as sale periods.
- We will endeavour to process refunds as quickly as possible, however, please allow up to 14 working days for refunds to appear in your account. Refunds will be credited to the original method of payment.
- If you are a UK or EU consumer, you have 28 days from delivery to cancel your entire order and return all items to us for a full refund. Order cancellations can only be made on orders that have not left the BlackDust distribution center.
- Unfortunately manufacturing faults and listing errors do occasionally occur. If your item is faulty or not as described, you have 30 days from delivery to return your item and receive a full refund. Thereafter, you will be offered a repair, replacement or refund (partial or full) depending on the item, date of delivery and usage.
- If you believe your item is faulty, or not as described, please contact Customer Services on or orders@BlackDust.com. Customer Services will be able to direct you on how to return your item to us free of charge so that it can be assessed by our returns team.
- Please send all returns to the following address: Returns Department BlackDust, Unit 24 River Road Business Park, 33 River Road, IG11 0EA.
- Please include a completed returns form with your package. If you didn’t receive a returns form with your order, you can contact us for a copy. If your order qualifies for free returns.
- If your order does not qualify for free returns, you will need to cover all costs of returning any items to us yourself.
- We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
- We do not accept hand delivery of returns to our distribution centre for security reasons.
- All overseas customers should send returns to our returns by post address.
- We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties.
- Please include a completed returns form with your package. Please request one from firstname.lastname@example.org We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.